Terms & Conditions

For singles, couples and small groups up to 6 guests.

We do advise that you take out travel insurance to cover any unforeseen events, health issues etc that may happen before your travel.(Terms and condition differ for ‘Early Bird’ and ‘Last Minute’ pay in full rates. Please see bottom of page).

BOOKING your accommodation

We require a 20% deposit to confirm your booking. Once confirmed, all prices are guaranteed as per the confirmation email sent to you. Balances are due 6 weeks before your arrival date unless stated otherwise. Balances not paid will result in the booking being put on hold, the dates opened up on our availability calendars and the eventual loss of any monies already paid to us. (For reference purposes the deposit payment is 20% of the total amount and the balance payment is 80% of the total amount).

AMENDING your booking

Within 6 weeks of arrival. Changes to your booking regarding dates, accommodation, duration etc., cannot be made within six weeks of arrival. Reductions in price will not be given for missed nights, late arrivals, changes in season, reduction in group size, moving to cheaper accommodations or reducing the number of nights.

CANCELLING Your booking

Guests cancelling up to 6 weeks before arrival will receive a full refund of any balance payment made (less any bank fees). Deposits will be forfeited.
Guests cancelling up to 4 weeks before arrival will receive a refund of 50% of the balance payment (less any bank fees). Deposits will be forfeited.
Guests cancelling up to 2 weeks before arrival will receive a refund of 25% of the balance payment (less any bank fees). Deposits will be forfeited.
Guests cancelling within 2 weeks of arrival will forfeit both their deposit and balance payment. No refunds will be given.

For group bookings with 6 or more guests.

We do advise that you take out travel insurance to cover any unforeseen events, health issues etc that may happen before your travel.
(Terms and condition differ for ‘Early Bird’ and ‘Last Minute’ pay in full rates. Please see bottom of page).

BOOKING your accommodation

We require a 20% deposit to confirm your booking. Once confirmed, all prices are guaranteed as per the confirmation email sent to you. Balances are due 12 weeks before your arrival date unless agreed otherwise. Balances not paid will result in the booking being put on hold, the dates opened up on our availability calendars and the eventual loss of any monies already paid to us. (For reference purposes the deposit payment is 20% of the total amount and the balance payment is 80% of the total amount).

AMENDING your booking

Up to 12 weeks before arrival. Changes to your booking regarding dates, accommodation, duration etc. can be made free of charge for the first change. All subsequent amendments to your booking will incur an administration fee of $100 US per room for each time you change your booking. Dates can be amended for any new travel dates up to 12 months after your original arrival date and if preferred, can be left open until you are confident about your new travel plans. All changes are subject to availability and any difference in price. Substantial reductions to your booking will never result in the overall cost being less than the 20% deposit paid. Within 12 weeks of arrival. Changes to your booking regarding dates, accommodation, duration etc., cannot be made within 12 weeks of arrival. Reductions in price will not be given for missed nights, late arrivals, changes in season, reduction in group size, moving to cheaper accommodations or reducing the number of nights.

CANCELLING Your booking

Guests cancelling up to 12 weeks before arrival will receive a full refund of any balance payment made (less any bank fees). Deposits will be forfeited.
Guests cancelling up to 8 weeks before arrival will receive a refund of 50% of the balance payment. Deposits will be forfeited.
Guests cancelling up to 4 weeks before arrival will receive a refund of 25% of the balance payment. Deposits will be forfeited.
Guests cancelling within 4 weeks of arrival will forfeit both their deposit and balance payment. No refunds will be given.

Security deposits

A security deposit of $1000.00 US may be required for exclusive group bookings of 6 or more guests and this will be automatically added to your balance payment due 12 weeks prior to your arrival date. Security deposits are returned within 24 hours after the group departs (less any bank fees or damages incurred)

For ‘Early Bird’ and ‘Last Minute’ pay in full rates.

We do advise that you take out travel insurance to cover any unforeseen events, health issues etc that may happen before your travel.
Our special ‘Early Bird’ and ‘Last Minute’ pay in full rates are our cheapest rates available.

Early Bird discounts of 10% are available for bookings with arrival dates of more than 10 months.
Last Minute discounts of 20% are available for bookings with arrival dates of less than 21 days.

BOOKING your accommodation

We require full payment to confirm your booking. Once confirmed, all prices are guaranteed as per the confirmation email sent to you.

AMENDING your booking

Up to 6 weeks before arrival. Changes to your booking regarding dates, accommodation, duration etc, can be made free of charge for the first change. Further amendments to your booking will incur an administration fee of $100 US per room for each time you change your booking. Dates can be amended for any new travel dates up to 12 months after your original arrival date and if preferred can be left open until you are confident about your new travel plans. All changes are subject to availability and any difference in price. Substantial reductions to your booking will never result in the overall cost being less than the 20% of the monies paid.

Within 6 weeks of arrival. Changes to your booking regarding dates, accommodation, duration etc cannot be made within six weeks of arrival. Reductions in price will not be given for missed nights, late arrivals, changes in season, reduction in group size, moving to cheaper accommodations or reducing the number of nights.

CANCELLING Your booking

Guests cancelling up to 10 weeks before arrival will receive a refund of 80% of the monies paid (less any bank fees).
Guests cancelling up to 6 weeks before arrival will receive a refund of 50% of the monies paid (less any bank fees).
Guests cancelling up to 3 weeks before arrival will receive a refund of 25% of the monies paid (less any bank fees).
Guests cancelling within 3 weeks of arrival will forfeit all of the monies paid. No refunds will be given.

Breakages

We reserve the right to charge you for any breakages or damage that occurs while you are here at Tropical Hideaway. We are not concerned with minor breakages such as an occasional dish or glass etc, but where the damage is substantial e.g. appliances, televisions, doors, chairs, mosquito screens, sanitary ware, linens, drinks spilt over soft furnishings etc., you will be liable for the costs in replacing the damaged items. We live on a small island and goods have to be air freighted in from Europe or the USA. Shipping costs are expensive and local import duties are high. Please note our luxury linens and toweling can be seriously damaged by careless use of suntan creams and we would ask that you are especially careful with lotions and creams that you apply to your body. Replacement costs can be several hundred US dollars per room.

Check in – Check out times

Check in time is anytime after 2pm on the day of arrival.
Check out time is 10am.
These hours can sometimes be extended (no charge), if there is not a changeover of guests.

Credit card, Debit card and Bank transfer fees

An additional 3.0% card fee will be applied to all card payments (as charged to us by our bank). We can now accept Bank of America Zelle payments into our US dollar bank account and these transfers are usually without charge. Domestic bank transfers within the same country are also usually tariff free. International bank transfers will usually incur some charges on-route and any charges or deductions made by the banks will be added to your account.

Babies up to 12 months

CHILD POLICY

We are happy to have babies at Tropical Hideaway and have a high chair and cot for your complimentary use. We would ask that you are considerate of other guests who may be in residence and if your baby is upset or crying for an extended period, that you console your baby in your private accommodation away from other guests. Babies must be supervised at all times and we accept no liability for any injuries or accidents that may occur.

Toddlers and young children

We will only accept toddlers and young children at Tropical Hideaway if they are part of a group booking with exclusivity and no other guests on site. Please be advised there are areas at Tropical Hideaway that may be unsuitable for young children. The infinity Pool is unguarded and open from the pool patio area, there are stone steps and spiky plants and there are areas that may have steep drops behind such as the gazebo day bed. All these areas are unsupervised by us. If you wish to bring toddlers or young children (many of our groups do) they must be supervised at all times and we accept no responsibility for any injuries or accidents that may occur to a child.

Children up to 16

We do not usually accept children at Tropical Hideaway unless they are part of a group booking which has exclusivity of Tropical Hideaway with no other guests on site. At quiet times of the year, or if we have no guests in residence we may be able to accommodate children, but please note they will have to be well behaved, and supervised at all times. Please be advised there are areas at Tropical Hideaway that may be unsuitable for children. The infinity Pool is unguarded and open from the pool patio area, there are stone steps and spiky plants and there are areas that may have steep drops behind such as the gazebo day bed. All these areas are unsupervised by us and we accept no responsibility for any injuries or accidents that may occur to a child.

Please do not be offended by our child policy. We specialize in couples and small groups and will try to accommodate children, but only when there are no other guests in residence, or when we have guests in residence who have stated they are happy to have well behaved, supervised children around.